Frequently Asked Questions
Everything you need to know about your Tartan Plaid shopping experience.
How do I know which tartan or plaid pattern is right for me?
We provide detailed descriptions for every pattern, including historical clan affiliations and color palettes. If you are looking for a specific family tartan or just a stylish plaid for everyday wear, our style guide can help you choose the perfect weave.
What materials are used in your apparel?
We prioritize quality and authenticity. Most of our products are crafted from premium wool blends, organic cotton, or high-quality synthetic fibers designed to mimic the warmth and durability of traditional highland wear.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days within the continental US. International shipping times vary by location but generally range from 10-15 business days. You will receive a tracking number as soon as your order ships.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. If the fit isn't right, you can exchange it for a different size at no additional shipping cost.
Are your products machine washable?
Care instructions vary by fabric. While our cotton plaids are machine washable, we recommend dry cleaning for our premium wool kilts and blazers to maintain their shape and texture. Please check the label on your specific garment.
Do you offer custom tailoring or bespoke tartans?
Currently, we offer a wide range of standard sizes from XS to 3XL. While we do not offer full bespoke tailoring at this time, we provide detailed size charts to ensure you find the most flattering fit for your body type.